Frequently Asked Questions

Everything you need to know about your D.Franklin experience.

How long will it take to receive my order?

Delivery times vary by location. Standard shipping typically takes 2-5 business days within the EU and 5-10 business days for international orders.

What is your return policy?

We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all packaging intact to qualify for a refund.

Are D.Franklin sunglasses UV protected?

Yes, all our sunglasses feature high-quality lenses that provide UV400 protection, shielding your eyes from 100% of harmful UVA and UVB rays.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping country.

How can I track my shipment?

Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

Do you offer a warranty on footwear?

All D.Franklin footwear is covered by a 2-year warranty against manufacturing defects. This does not cover normal wear and tear or improper maintenance.